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FAQ-Page

Do You Have Questions?

Below are answers to the most common questions from our customers regarding product selection, technical specifications, quality certifications, delivery, installation, and after‑sales support. For further inquiries, please contact us directly.

Products & Technology

1. Can Tianrui Solids Control equipment replace imported brands?

Yes. The company offers strong domestic alternatives to imported equipment. For example, its drilling fluid shale shaker is fully interchangeable with Derrick equipment, including the shaker frame, screens, and all related accessories.

2. What is your overseas track record? Do you have any specific project examples?

Tianrui products have been successfully exported to more than 60 countries worldwide. For instance, a custom solids control system was delivered to a customer in Germany and passed factory acceptance with high marks. In another case, eight sets of mud shale shakers were shipped to an overseas drilling site in a single order.

3. How reliable is your equipment under harsh operating conditions?

Our equipment is specifically engineered for severe-duty environments. For example, the mud shale shaker features a heavy‑duty, thick‑plate steel frame that reliably performs under high temperatures, dusty conditions, and continuous high loads commonly found in oilfields. In complex drilling applications, the equipment has shown stable performance while significantly reducing maintenance downtime.

4. Do you offer custom solutions, and what is your typical response time?

Yes. We can customize solids control equipment based on your specific drilling depth (e.g., from 2,000 to 10,000 meters) and project scale (e.g., from 3 to 15 tanks). According to company records, Tianrui Solids Control completed and delivered a full ZJ40 solids control system for a geothermal well project in just 25 days.

5. Where can I purchase original spare parts?

You can find spare parts information in our official news releases. For example, a detailed parts list for the mud cleaner is available, including the screen basket assembly, screen panels, hydrocyclones, sand pump components, and auxiliary accessories. For specific model selection or a quote, please contact our sales team directly.

6. What equipment does TR Solids Control manufacture?

TR Solids Control specializes in solids control equipment and mud recycling systems. Our main products include:

  • Solids control systems: Mud non‑landfill system, HDD horizontal directional drilling mud recycling system, construction piling mud recovery system, subway shield tunneling mud purification system, oil & gas drilling mud recovery system, CBM solids control system, sludge dewatering & purification system, drilling waste management system, oil sludge separation system.
  • Single units: Shale shaker, high‑frequency drying shaker, vacuum degasser, decanter centrifuge, vertical dryer (centrifuge), desander & desilter combination unit, desander, desilter, centrifugal sand pump, screw pump, submerged slurry pump, mud agitator, jet mixing device, mud shear pump, mud gas separator, explosion‑proof electronic ignition device, etc.
7. What is "4‑stage solids control system"? How do I choose the right number of stages?

“Stages” refer to the successive solids control equipment through which drilling fluid passes. A typical configuration:

  • Stage 1: Shale shaker (removes solids >100 μm)
  • Stage 2: Desander (removes 40‑100 μm)
  • Stage 3: Desilter (removes 20‑40 μm)
  • Stage 4: Centrifuge (removes 2‑20 μm)

Selection guide: Deeper wells, higher mud weight requirements, and environmentally sensitive areas (shale gas) generally require more stages. Shallow wells or HDD projects usually work with 2‑3 stages; deep wells, horizontal wells, or high‑value mud systems are recommended to use 3‑4 stages. TR Solids Control can provide a customized recommendation based on your rig type, formation conditions, and mud formulation.

8. What is the cut point and capacity of TR's centrifuge?

Our decanter centrifuges can achieve a separation cut point down to 2‑5 μm (depending on feed material and operating parameters). Standard processing capacity ranges from 5 to 60 m³/h, with larger custom capacities available. Refer to product data sheets or contact our sales engineers for model‑specific parameters.

9. What is the typical service life of shaker screens, and how can I extend it?

Under normal operating conditions (no excessive flow, no large sharp particles, proper mud properties), the average screen life is 150‑300 hours.

Life extension tips:

  • Match feed flow rate with screen area to avoid local overloading.
  • Regularly check screen tension to prevent slack or tearing.
  • Avoid using high‑pressure water jets directly on the screen rubber frame.
  • Select appropriate mesh size based on mud viscosity – a very fine mesh on heavy mud may blind quickly and shorten life.
10. Are TR's equipment suitable for HDD / shield tunneling (trenchless) applications?

Absolutely. TR Solids Control offers purpose‑designed HDD mud recycling systems and subway shield tunneling mud purification systems. They feature compact, modular designs, small footprint, easy relocation, and efficient recovery of bentonite mud, reducing construction costs while meeting environmental discharge requirements. They have been successfully used in many trenchless projects worldwide.

Quality & Certifications

11. What international quality certifications does TR Solids Control hold?

TR Solids Control has obtained the following certifications:

  • API Q1 (American Petroleum Institute quality management system)
  • ISO 9001 (International quality management system)
  • ISO 14001 (Environmental management system)
  • OHSAS 18001 (Occupational health and safety management system)
  • EU CE Certification (Product safety conformity)

These certifications cover the entire process from R&D, procurement, production, inspection to after‑sales service, ensuring product quality meets international standards.

12. What steel materials do you use? Are your products H₂S‑resistant?

Standard equipment uses Q235B / Q345R carbon steel with anti‑corrosion coating. For H₂S (sour gas) or high‑chloride corrosive environments, we can supply stainless steel (304/316L) or sour service materials complying with NACE MR0175. Please specify your well fluid corrosive conditions when requesting a quote – we will provide appropriate sour‑service solutions.

13. Does TR Solids Control provide third‑party inspection reports?

Yes. TR Solids Control supports independent inspection by CNAS/CMA accredited third‑party laboratories, including material tensile tests, impact tests, non‑destructive testing (MT/UT) of welds, and full‑unit performance tests. Costs are agreed separately based on the specific inspection items and frequency.

Ordering & Delivery

14. Do you accept custom orders? What is the minimum order quantity (MOQ)?

Yes. TR Solids Control can provide non‑standard custom designs based on your rig type, mud properties, site conditions, and explosion‑proof requirements. MOQ is 1 unit (single machine or small system). For complete systems, we recommend starting technical discussions 30‑60 days in advance.

15. What payment methods do you accept?

Commonly accepted payment methods include:

  • T/T (Telegraphic Transfer): 30‑50% deposit, balance before shipment or against copy of B/L.
  • L/C (Letter of Credit): Sight or usance L/C (bank must have good standing).
  • Other methods: Western Union, Alibaba Trade Assurance, etc., negotiable.

Specific terms and ratios are defined in the contract.

16. How is your equipment packed and shipped?

Packaging: Small components in export wooden cases; large equipment wrapped with rain‑proof plastic plus steel frame or fumigation‑free plywood cases; motors and instruments are individually protected. Packaging meets sea, land, or air freight requirements.

Shipping: We can arrange international sea freight (FOB Tianjin/Qingdao/Shanghai), railway (to Central Asia/Russia), or air freight. Customers may also appoint their own forwarder for ex‑works pickup.

Installation & After‑Sales

17. What should I do if a failure occurs during the warranty period?

The customer should provide failure description, photos, or videos as soon as possible. TR Solids Control will give an initial diagnosis within 24 hours. If confirmed as a warranty claim, we will ship the replacement parts free of charge. If the problem is complex and requires on‑site resolution, the field service terms (section 4.1) will apply.

18. Do you supply spare parts? What is the lead time for spares?

Yes. TR Solids Control keeps commonly used spare parts in stock (screens, belts, bearings, seals, electrical components, etc.). Standard spare parts lead time: 3‑7 days (domestic), 5‑10 days by international courier. Custom‑made parts may take longer. We recommend ordering a recommended spare parts kit together with the main equipment.

Pricing & Business

19. How do I get a quote? Do you offer free quotations?

Yes, quotations are free. To provide an accurate quote, please share the following information:

  • Equipment name, specification, or model (if known)
  • Required processing capacity (m³/h) and mud density range
  • Type of drilling (oil/gas/water/HDD/shield tunneling/piling)
  • Operating environment (indoor/outdoor, explosion‑proof rating, ambient temperature)
  • Whether a complete system is required (with or without mud tanks)
  • Destination port and trade terms (e.g., FOB, CIF, EXW)

We will normally respond with a formal quotation within 24‑48 hours.

20. Does TR Solids Control provide OEM/ODM services?

Yes. TR Solids Control can undertake OEM (manufacturing according to your brand, drawings, and technical standards) or ODM (design and manufacture based on your requirements). Confidentiality agreements are available. Long‑term brand partners are welcome to discuss cooperation.

21. Does TR Solids Control participate in tender projects?

Yes. TR Solids Control holds comprehensive corporate qualifications (API Q1, ISO, CE, petroleum supplier credentials, AAA credit rating, etc.) and has extensive experience in both domestic and international tenders. For tender projects requiring supporting documents, please contact our sales department.

Other Common Questions

22. How can I obtain operation manuals or technical drawings?

After an order is placed, we provide a printed instruction manual (including installation drawings, electrical diagrams, and maintenance guidelines). For non‑customers with engineering research needs, please fill out a “Technical Document Request” form and sign a confidentiality statement – after review, an electronic version may be provided.

23. Can I inspect the equipment at your factory before shipment?

Yes, you are very welcome. TR Solids Control supports customer or third‑party inspection at our factory within 7 working days prior to shipment. We will arrange no‑load / load testing as needed and provide test reports. Please contact the sales department to schedule your visit.

24. How can I reach your after‑sales team?

Phone: +86‑29‑86332919 / +86‑18509252400
Email: sales@trsyjx.com
Online: Live chat on our website or WhatsApp (number at footer)

We respond promptly during working hours 8:30–17:30 (Beijing time). For non‑urgent matters, you may leave a message by email – we will reply within 24 hours.